A disabled mom aged 84 with hearing loss as well as other medical conditions requested special assistance from Ryanair prior to her departure to Hamburg Airport. The plan was to have her taken safely to the terminal since she could not travel by herself.
Then, it all got disastrously wrong. As her bags were admitted and put on the plane the lady herself did not make her way to the aircraft. Her body was sat at the airport, uneasy and anxious, unable to comprehend or even fully grasp what was going on in the surrounding area.
And to make things worse to make matters worse, the medication for her diabetes was packed in her luggage–meaning she was without family and also without the life-saving medication. After a few hours her son figured out that something had gone wrong. The mother had to buy an entirely new ticket as well as organize last-minute transportation arrangements which left the family in the financial burden and a sense of despair.
An expert in legal matters later affirmed the shocking fact that, after a person has left the plane, airline companies often avoid accountability, which makes it almost impossible for families to pursue justice.
The picture of emotion here is awe-inspiring. Imagine your mother who is awestruck, grabbing her paperwork in a bustling overseas airport, while the plane that holds her items departs without her.
